Legal

Privacy Policy

Last updated: May 12, 2026 · Effective date: May 12, 2026

Summary: Outage Manager collects data necessary to provide our analytics and campaign management services. We do not sell your personal data. We use industry-standard security practices and give you full control over your information.

1. Who We Are

Outage Manager ("we," "us," or "our") operates an analytics and campaign management platform at outage-manager.cloud for media buying teams. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.

If you have questions about this policy, contact us at alex@outage-manager.cloud.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, password, company name, job title.
  • Billing information: payment method details (processed via third-party payment processors; we do not store full card numbers).
  • Communications: messages you send us via contact forms, email, or support channels.
  • Profile data: preferences, settings, and configurations within the platform.

2.2 Information from Third-Party Ad Platforms

When you connect your advertising accounts, we receive data from those platforms on your behalf, including:

  • Facebook Ads / Meta: campaign data, ad sets, ads, spend, impressions, clicks, conversions, audience insights, account details.
  • TikTok Ads: campaign performance data, ad spend, impressions, clicks, video views, conversion events, account information, and advertising metrics made available through the TikTok Marketing API.
  • Google Ads: campaign data, keyword performance, spend, conversions, quality scores, account details.

This data is collected under the authorization you grant via OAuth and is subject to each platform's own privacy policies. Outage Manager acts as a data processor of this information on your behalf.

2.3 Usage Data

  • Log data: IP address, browser type, pages visited, timestamps, referrer URLs.
  • Device information: device type, operating system, screen resolution.
  • Feature usage patterns to improve our product.

2.4 Cookies & Tracking

We use cookies and similar technologies for:

  • Essential cookies: session management and authentication (required).
  • Analytics cookies: understanding how users interact with our platform.
  • Preference cookies: remembering your settings.

You can manage cookies through your browser settings. Disabling essential cookies may affect platform functionality.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Outage Manager platform and its features.
  • Sync and aggregate data from connected advertising accounts.
  • Generate analytics, reports, and performance dashboards.
  • Process payments and manage billing.
  • Send transactional emails (account confirmations, password resets, billing receipts).
  • Provide customer support and respond to inquiries.
  • Send product updates, feature announcements, and service notifications (you may opt out).
  • Detect, prevent, and address fraud, security incidents, and technical issues.
  • Comply with legal obligations.
  • Improve our platform through aggregated, anonymized analytics.

4. TikTok Data Usage

Outage Manager integrates with the TikTok Marketing API. By connecting your TikTok Ads account, you authorize Outage Manager to:

  • Access your TikTok Ads account data including campaigns, ad groups, ads, and performance metrics.
  • Read and display advertising spend, impressions, clicks, and conversion data.
  • Retrieve account information for display within your Outage Manager dashboard.

Outage Manager uses TikTok data exclusively to provide the analytics and reporting features you request. We do not share TikTok data with third parties for advertising purposes. TikTok data is used in accordance with TikTok's Terms of Service and Privacy Policy.

5. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data based on:

  • Contractual necessity: to fulfill our service agreement with you.
  • Legitimate interests: to operate, improve, and secure our platform.
  • Consent: for marketing communications (you can withdraw at any time).
  • Legal obligation: when required by law.

6. Data Sharing & Disclosure

We do not sell your personal data. We may share data with:

  • Service providers: cloud infrastructure (hosting, storage), payment processors, email delivery, analytics tools — only as necessary to provide our services.
  • Legal authorities: when required by law, court order, or to protect our rights and safety.
  • Business transfers: if Outage Manager is acquired or merges, data may transfer to the new entity under equivalent protections.

All third-party service providers are contractually obligated to protect your data and may only use it to provide services to us.

7. Data Retention

  • Account data is retained for the duration of your subscription plus 90 days after account closure.
  • Ad platform performance data is retained for up to 24 months for historical analysis.
  • Log data is retained for 90 days.
  • You may request deletion of your data at any time (see Section 9).

8. Data Security

We implement industry-standard security measures including:

  • TLS/SSL encryption for all data in transit.
  • Encryption at rest for sensitive data.
  • Access controls and authentication for our systems.
  • Regular security audits and vulnerability assessments.
  • Employee training on data protection practices.

No method of transmission or storage is 100% secure. If you suspect a security issue, contact us immediately at alex@outage-manager.cloud.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate data.
  • Deletion: request deletion of your personal data ("right to be forgotten").
  • Portability: receive your data in a portable format.
  • Objection: object to processing based on legitimate interests.
  • Restriction: request restriction of processing in certain circumstances.
  • Withdraw consent: for any processing based on consent.

To exercise your rights, email alex@outage-manager.cloud. We will respond within 30 days.

10. International Data Transfers

Your data may be processed in countries outside your own. When transferring data internationally, we use appropriate safeguards including standard contractual clauses approved by the European Commission.

11. Children's Privacy

Outage Manager is not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us and we will delete it promptly.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice in the platform at least 14 days before the change takes effect. Continued use of Outage Manager after changes constitutes acceptance.

14. Contact Us

For privacy-related questions, requests, or complaints:

If you are in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.